Age Verification
Protecting minors from accessing vaping products
UK law requires age verification for vaping products
Overview
At VapeForest, we take our responsibility to prevent underage access to vaping products seriously. Our comprehensive age verification system ensures that all customers are of legal age (18+) before they can purchase any vaping products from our store.
You must be 18 years or older to purchase vaping products
Legal Requirements
UK Regulations
- The Nicotine Inhaling Products (Age of Sale and Proxy Purchasing) Regulations 2015 prohibit the sale of vaping products to anyone under 18 years of age.
- Retailers must verify the age of customers who appear to be under 25 years old (Challenge 25 policy).
- Online retailers must implement robust age verification systems to prevent underage sales.
Penalties for Non-Compliance
Selling vaping products to minors is a criminal offense that can result in fines of up to £2,500 and potential trading standards action against the business.
Verification Process
How It Works
- 1
Place Your Order
Complete your purchase as normal through our secure checkout.
- 2
Receive Verification Email
You'll receive an email with a secure link to complete age verification.
- 3
Verify Your Age
Complete the verification through our trusted third-party service.
- 4
Order Dispatched
Once verified, your order will be dispatched within 24 hours.
Why We Verify Age
Protecting Young People
Preventing underage access to vaping products is crucial for protecting the health and wellbeing of young people in our community.
Legal Compliance
We comply with all UK regulations regarding the sale of age-restricted products to ensure responsible retailing.
Industry Standards
We follow best practices and industry standards for online age verification to maintain the highest level of compliance.
Social Responsibility
As a responsible retailer, we're committed to preventing youth access to vaping products and promoting responsible adult use.
Data Security
Your Privacy Matters
- We use a secure, encrypted third-party verification service that complies with GDPR and data protection regulations.
- Your personal information is used solely for age verification purposes and is not stored by VapeForest.
- The verification process is PCI DSS compliant and uses bank-level security measures.
- Once verified, you won't need to repeat the process for future orders using the same account.
Verification Methods
Accepted Documents
Our verification system accepts the following forms of identification:
- • UK Driving Licence
- • UK Passport
- • European ID Card
- • UK Citizen Card
- • UK Armed Forces ID
- • Electoral Roll Check
- • Credit Reference Check
- • Mobile Phone Verification
Quick Verification
Most customers complete verification in under 2 minutes using automated checks. Manual verification may be required in some cases and can take up to 24 hours.
Failed Verification
What Happens If Verification Fails?
- Your order will be cancelled and cannot be dispatched.
- You will receive a refund minus a £2 administration fee for the verification service.
- You may attempt verification again with different documentation if you believe there was an error.
- If you are under 18, you will not be able to purchase from our store until you reach the legal age.
Refund Policy
Age Verification Refunds
- If you cancel your order or fail verification, we will refund your payment within 5 business days.
- A £2 fee will be deducted to cover the cost of the third-party verification service.
- If verification is pending after 5 business days, we'll allow another 5 days before processing a refund.
- Refunds may take 1-2 billing cycles to appear on your statement.
Processing Time
Standard Verification
Time: 1-2 minutes
Most customers are verified instantly using automated database checks.
Manual Verification
Time: Up to 24 hours
Some cases require manual review of documents by the verification team.
Note: Orders are dispatched within 24 hours of successful age verification. Verification delays will affect dispatch times.
Frequently Asked Questions
Why do I need to verify my age?
UK law requires all retailers to verify that customers are 18 or over before selling vaping products. This applies to both physical and online stores.
Is my data safe?
Yes, we use a secure third-party service that is GDPR compliant. Your data is encrypted and used only for verification purposes.
Do I need to verify for every order?
No, once you've been verified, you won't need to repeat the process for future orders using the same account.
What if I don't have accepted ID?
Our system accepts various forms of verification including electoral roll and mobile phone checks. Contact support if you need assistance.